Competency is the ability of an individual to perform their working activities.

Many organisations are able to demonstrate capability (i.e. that adequate processes are in place) but struggle to demonstrate that they have the appropriate competent staff to carry out these processes. Therefore, there should be a strong link between capability and competence.

Indeed, competency may be thought of as an enabler of capability.

This book takes a pragmatic approach to assessing competency against various frameworks either individually or in a mix-and-match fashion and introduces one such assessment process, the Universal Competency Assessment Model (UCAM).